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JUN
04

Why it’s Important to Create a Cohesive Customer Service Culture in the Workplace

It seems as if every company has at least one person, when asked to help out with someone else's duties, they will whine, "But that's not my job! Why should I have to help them?" This person is only one of many who represent your company and what would you like to bet that they do not represent you in the way you would like to be represented? Odds are pretty good that they don't.  

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MAY
25

Wage and Hour Division Misclassifications

Nobody wants to tussle with the IRS and for the most part, wage and hour division misclassifications are generally caused by mistakes made during the hiring process. They are due to not knowing exactly how to classify an employee as a worker, as management, an independent contractor, etc. The IRS, Department of Labor, and Fair Labor Standards Act all have information on their websites that are invaluable to a business owner or manager when it comes to figuring things out.  

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MAY
03

Creating a Service Culture: Every Employee is a Customer Service Rep

Creating a service culture

What Should be the Biggest Investment in Your Business or Company?

Before you answer that, think about the last time you called a customer service representative—was the person courteous or was the person rude? How did the call affect the way you would approach doing business with them in the future; did it aid with your decision to either cut ties or continue using the service the company provides?

The answer is obvious: your biggest investment should be your employees. Providing proper guidance and training for your employees, followed up by recognition for their efforts through praise, awards or a promotion is going to ensure you remain in good standing with your customers. After all, employees are your direct link to your customers and unless your business is a total monopoly, good customer service can make or break good business relations.
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MAR
23

When it’s time for the pink slip

It's Friday afternoon, and you are ready for your last meeting of the day. The office is clearing out, and you call in… Janet. Janet hasn't been performing up to standards, and it's time to let her go. You've prepared as much as you can for this moment. There's a fresh box of tissues in your office. Janet enters and sees the termination paperwork on your desk and… throws your potted plant on the floor.

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MAR
09

3 simple hacks to help restore work/life balance

 Fatigue and burnout are becoming more frequent topics of HR discussion. The results of each – which can range from increased errors to employee turnover – have serious consequences for businesses of all sizes.

Even in our 24/7 society, it is possible to encourage work/life balance with your team. Try a few of the following hacks to encourage rest and daily restoration for your employees:

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FEB
23

You need people to succeed!

​There is one thing that every business needs to succeed: people. You need people to come up with the ideas, to create the products and to sell them. You need people to manage the people who do the work, and you need people to manage the company so that it stays viable. No matter what – you need people.

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FEB
09

HR trends for 2018

Every year HR trends change and fluctuate because of each department as well as the nature of the business. Here are some of the biggest trends we're seeing for 2018 to put on your radar:

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JAN
26

You’re not too small for us!

Your business may be small, but your dreams aren't. As your business grows, you will always be looking for ways to expand the workforce that you will grow to meet your changing needs. And when your workforce grows, the issues that face your company will grow too. An experienced HR professional or department is an asset to any company. They are the ones who can make sure that your employees have someone to understand their concerns and issues.

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JAN
12

Three reasons why the best employees leave their companies

Think people switch jobs primarily to earn more money? Think again. 

Gallup studies have found that about 50% of 7,200 adults surveyed left a job "to get away from their manager." 

Other surveys show that money is often the second, third or fourth most important reason for a job switch, but not No. 1. Surprised?


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JAN
03

Outsource your HR needs and stay in compliance!

As a small business owner, it's critical that you comply with federal, state and local regulations. One missed item can lead to significant penalties, fines or even the forced closure of your business.


Are your day-to-day responsibilities preventing you from making sure your human resources department is in order? Do you feel like you're regularly putting out fires with little time to formulate or follow a plan? If so, it's time to consider outsourcing your HR needs.


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DEC
03

5 Ways to Make Your Office Party a Success

The holidays are just around the corner and for many companies this means holiday office parties. Employers should aim to host events that are both fun and safe for employees while avoiding any type of liability. At Stellaris Group, we strive to keep companies informed to avoid litigation that could potentially arise from company-hosted events. Below is a list of compiled tips to keep holiday office parties festive and free of liability.

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SEP
15

Top 5 Reasons to Outsource

Remember when HR departments were personnel? I just dated myself, didn't I? Back in the day, most HR departments were the go-to spot for employees with questions or concerns about benefits, hiring, training, complaints, colleagues, etc. All the way back to when it was the "Personnel" department, before HR was even a thing. For executives, it was all about managing the masses, and probably where the term "Human Resources" came from. Who wants to be a "resource" anyway?

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APR
28

Effective ways to meet and learn about another’s business.

There is nothing quite like breaking bread to make a connection and get to know someone.

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